Api key reset and generation not working

[DominikKu]

Hi everyone.

For the last few days me and my team have noticed issues with generating and reseting API keys for a user through the UI.
Whenever we click on generate api key or reset api key, a new api key is shown, but after a refresh of a page it is still the old api key shown or no api key if there was none beforehand.

Also, all of our api request are getting "You are currently not logged in" error message when sending them through postman and our app with the api key as a header "apiKey" = "USER_API_KEY".

However, when opening a GET query in the web browser, we get all of the data as we should. It only fails for requests sent from postman or our application where we use the "apiKey" header.

Any help would be appreciated. 

[Kurt_Jones]

DominikKu,

Not sure if you were able to resolve or if any recent maintenance items may have fixed this, if not, I would log a support ticket as this is not normal behavior for the API key function.

[DominikKu1]

Hi Kurt.
We have reinvited our users and removed the keys, and now it started working.
Not sure if something from your side fixed the issue, or if this "soft reset" fixed it.

[kautuk_sahni]

@DominikKu just checking in! Were you able to get this resolved? If one of the replies above helped—whether it completely solved the issue or simply pointed you in the right direction—marking it as accepted can make it much easier for others with the same question to find a solution. And if you found a different way to fix it, sharing your approach would be a great contribution to the community. Your follow-up not only helps close the loop but also ensures others benefit from your experience. Thanks so much for being part of the conversation!