Workfront-JIRA Integration: Proposed Approval Workflow Synchronization

[#1]

Current Workfront Approval Workflow:

1. User Submits Ticket via Request Queue - Status: New
2. Ticket Assigned Out - Status: In Progress
3. Ticket Complete - Status: Complete-Pending Approval
4. User either: 1) Approves OR 2) Declines Approval - resets status to In Progress

With the Workfront JIRA Integration, our expected Workflow was:

1. User Submits Ticket via Request Queue - Workfront Status: New
2. Ticket automatically generated in JIRA - Status: TO DO
3. Ticket Assigned Out in JIRA- Status: In Progress; Workfront - Status: In Progress
4. Ticket Complete - JIRA-Status: Done; Workfront Status: Complete-Pending Approval
5. User either:

1) Approves - JIRA-Status: Done; Workfront Status: Complete

2) Declines Approval - JIRA-Status: In Progress; Workfront Status: In Progress

The bolded Step is not working as expected

Expected: 2) Declines Approval - JIRA-Status: In Progress; Workfront Status: In Progress

Actuality: 2) Declines Approval - JIRA-Status: Done; Workfront Status: In Progress

We need the status exchange to be bi-directional so that the denial of an approval workflow would be able to transition and update the status of a JIRA ticket back to the status of "TO DO".