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When copying an Issue, Path does not copy over

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Level 1

6/6/24

Sometimes I have a need to copy an issue in order to create 2 or more issues because we allow our requestors to select multiple services within a single request, but each service is managed by a different team and therefore the issue needs to be split so we can assign different project owners.

 

From within the Issue, I click copy to:

FrancescaLo1_0-1717702667070.png

 

Then I get this screen and select Copy Issue

FrancescaLo1_1-1717702667075.png

 

I submitted a support request because I noticed that the Issue Path on these copied issues was not copying over, and I was told that by using this copy method, it is just copying the info on the issue but it doesn't use the Path that you normally use, and this is a system generated field and there isn't a way to override it. If I want the Path to show, I would need to submit a new request rather than use the "copy to" feature. 

FrancescaLo1_2-1717702873024.png

 

My support tech recommended I submit this idea to the Innovation Lab.