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Variable Approval Paths

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Level 1

8/19/24

It would be very helpful if approval paths could vary based on selections made in a Request Queue form request. Currently, when the issue request is submitted, it follows the one, pre-defined approval path. What we are looking for a way to have different approval paths that get triggered by a selection on the request. For example, the requestor selects between two radial buttons, A or B. Depending on which one is selected, the approval path is different. 

2 Comments

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Level 2

8/19/24

While I do not think this functionality is available out of the box in Workfront, this could be achieved with Fusion. You could have a Scenario that watches for updated Request records, then looks for old state vs new state change to the Radio buttons you mentioned. Then based on the selection, it could create an approval accordingly.

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Level 1

8/19/24

Thank you. We don't currently have Fusion so I'm trying to find at least a short-term solution that would work without it. It doesn't seem to exist out of the box and it's kind of surprising.