Support Cases - feed views and email notification

When I create a customer support case, there are two things that could be improved. First, the conversation feed repeats previous replies and if the thread is long, sometimes I can't find my comment to which they are replying. It would be better if the feed was simply a running list of comments from oldest to newest (without bring in previous replies). Second, When I receive an email from customersupport@workfront.com, it would be helpful if the email contained a link to the cases tab, or at least a link to the Customer Experience website.