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Submit Request on behalf of customer without attaching own name

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21-12-2020

My organization often works with customers in person or online and then someone internally will submit work on their behalf. Being that the system recognizes the person logged in as the requestor, we are automatically tied to the request. We do not want our staff listed as the requestor or contact, they are merely the person facilitating the data entry to assist a customer. We tend to need both a requestor and contact that are both actively involved in the overall process of completing the work. We would like a mechanism in which our customer support staff and some other managers can submit work without tying their name to the entry. Either a delegate option or a tool similar to the admins where they can log in as someone else. This would also be related to copying a request which does not help us either being that it also adds in the person as the requestor when we want the original customer information attached and not our staff.