Remove sub-threads in updates

[#1]

Description -

making the threads in the updates more clear for user

Why is this feature important to you -

the users get confuse on to how they are answering or how to answer making this more that once the updates or responses to the are not correctly received and making the ticket not meet SLA

How would you like the feature to work -

make it clear to what thread you are answering or updating maybe using bubbles to surround the updates even colours to see different discussions

Current Behaviour -

no clear threats is just a black page