Description - making the threads in the updates more clear for user   Why is this feature important to you -   the users get confuse on to how they are answering or how to answer making this more that once the updates or responses to the are not correctly received and making the ticket not meet SLA ...

Description - We would like to request all user are able to drag and drop screenshot's / documents into updates /comments   Why is this feature important to you - make the tool more user friendly for all users and also make is easier and quicker resulting in time saving for the users   How would yo...