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Make order of updates in the updates thread more convenient

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Community Advisor

1/28/25

Description - I have 2 ideas how this could be resolved:

1. Move the entire thread which contains the latest update to the top of the page

2. Create an area at the top of the updates page that would contain the latest message. In a similar fashion like "solution" is highlighted in EXL 

Rafal_Bainie_0-1738084690287.png

 

Why is this feature important to you - because today latest update is not always at the top, and this requires users to scroll to search for the latest one.

How would you like the feature to work - I would want to see the latest update always at the top in the updates thread

Current Behaviour - updates are sorted on thread level. This works fine when users don't use "reply" option, but if they do, finding latest message is really hard. Think about e.g. task with 15 updates, all with replies (several of them), and suddenly someone responds to the very first message at the bottom of the thread.... You won't notice that easily. That's huge UX miss