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Helpdesk Rating
Often times, after the resolution of a Workfront Helpdesk ticket, I will get an email Workfront survey to rate the service. This is great but sometimes I am not able to rate or provide feedback then. However, a better opportunity to provide feedback for me is when I am managing my tickets in Workfront. I think, having the option to rate the support there would be more effective there because I can reference all of the back and forth and timing around the resolution of a ticket and thus provide a more thoughtful rating. By the way, having this area where I can manage all my tickets and see the status, latest updates is extremely helpful to me. Thank you!
