Email Notifications, Choosing which communication style you want to receive

[#1]

Hello,

Now that the "New look for Communication emails" have been released. I have had many users complain about how they dislike it and would love to revert back to the old style. I would love for a way, as a system admin to control that globally or to have users be able to control which type of communication that they can receive within their own settings.

Thanks,

Al

[#2]

I have had exactly the same feedback from our users. The new style is not proving to be popular, especially the fact you have to scroll to the bottom of the email to see the latest comment/update. Previously this showed at the top and was much preferred and seen as more efficient.

[#3]

I am fielding a lot of complaints from our users about the new format. Here is a summary of the issues, which are mostly around the layout but also information architecture:

• User pics do not appear on Macs (this image is an undesirable feature at the size it is anyway)
• The CSS is breaking in Macs in general.
• Best UX practices dictate the newest, most pertinent information should be surfaced at the top, not the very bottom.
• Large images contributing to too much vertical height.
• Images are distracting to the actual content that needs attention, though, if smaller this might not be so detracting.
• There is unusual spacing around the email elements creating either excessive or not enough padding between things.
• We often will have really long notes posted in WF, so the potential for these emails to get really long is great.
• People working out of their WF email notifications have to scroll through even the shortest of these creates numerous, tiny slow downs that add up.

[#4]

Our users would completely agree with your summary Tracey.