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Disable users from changing/editing their own names

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Level 2

19-10-2018

Allowing users to edit their own names can potentially create usurpers and manipulation by accidentally tagging the wrong "Mike" and make decisions on proofs and document approvals

2 Comments

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Level 1

29-10-2018

Definitely need something like this! We just had an issue where a user was able to change their entire name and we were not able to find their user account until we submitted a case to Workfront support. The user was also able to change their email address which caused issues with our SSO integration.

As a workaround, Workfront support suggested creating an update feed so you can find the users that are changing their own names. Here's the comment from Workfront support:

"Currently, it is not possible to disable or block users from changing their name or email address within their "My Settings" personal profile.
I would recommend reaching out to your users when their account is first created letting them know not to change this information unless given permission from an Administrator. However, there is a way to view or track these changes in the update stream on a user's profile.

To do so, you would want to go into Setup > Interface > Update Feeds > + Add Fields > User Fields > First Name, Last Name, Email Address. Therefore, once a user changes any of this information, you will be able to see that within the update stream on their profile under the People tab."