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Create a "Watcher" functionality for all Requests

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Level 2

22-05-2017

We need to have a functionality to allow "watchers" on requests/issues without being a part of the approval path or being an approver.

In our environment, we have a group of executives who would like to be informed of activities. However, in our current workfront environment, in order for them to be notified in an automated fashion, they have to be set as an approver.

This is creating bottlenecks in our process flow. Rather than having a request be approved by 2 people, it has to be approved by 5 instead, because the other 3 would like to be informed.

This would be an extension of the subscribe functionality.

Here's why the subscribe functionality fail in our organization:

1. subscribers have to manually stumble upon an issue/request in order to subscribe to it

2. admins can't pre-subscribe a user to a particular group/category of request

1 Comment

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Level 4

16-07-2021

4 years later and this feature is still very much needed. Currently only one 'primary contact' can be added to a request, and subscribers can only be manually added after the request is submitted. This feature seems to be standard on all other request tools I've used so it seems like the subscription feature could be made available pretty easily when a user is in the process of submitting a request/filling out their request form.