Description - I'm missing following functionalities that were previously available in WF One:
I cannot re-assign ticket to my peer admins (e.g. when I plan longer leave)
I cannot tag other users in support communication thread
I cannot sort my ticket by "last update"
Escalate case, seems to be always greyed out for me, so I'm unsure when will I be able to use it
I cannot see details of my ticket submission. With multiple tickets constantly in the queue, I don't always remember all details relevant for the case, and lack of preview of my original submission forces me to keep track of this.
Why is this feature important to you - I want to manage my support tickets more efficiently
How would you like the feature to work - apply all above mentioned missing pieces.