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Allow Default Status on Request Queue Topic


Level 5


Description - Add the ability to set a default status on the Queue Topic

Why is this feature important to you - By default all new requests, unless you allow the user to choose the status of a request, get created as "New". It would allow better triage and management to allow statuses to defaulted. Different topics could then have different initial values

How would you like the feature to work - Add the status field to the Queue Topic form. If no value selected then the current behavior is kept. Added option could be that it is also added to Routing 

Current Behaviour - Only NEW is available. Existing Queue Topics should be defaulted.