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Ability to copy other users (CC) when submitting a request


Level 2


Users would like to copy a team or other users when submitting an IT help desk ticket so that the team is aware that the issue has been submitted. A good example would be a network outage - a person submits the ticket and copies the team so that other members of the team don't have to submit tickets. This will cut down on the number of tickets that are submitted for the same issue.