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Understanding How Workfront Sends Requests to Fusion

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Level 1

Hello,

 

Recently my users have been having trouble with the automation of Custom Field Dates when certain tasks have been completed (or when the Planned Start Date/Planned Completion Date is changed).

 

We have had fusion automate this process for us for a while now (>1y) but recently a few of the users have had no dates populate and we have even noticed that the requests haven't even made it to fusion.

 

I'd like to learn more about the connection that Workfront and Fusion have and see if I can explain this issue to the client. If possible, I'd like to show any possible evidence that Workfront Fusion was experiencing any issues at the time the request was meant to be processed.

1 Reply

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Community Advisor

I would reach out to Support to confirm.

End of Sept/Start of Oct Fusion had an issue with event subscription. and some updates were not recognize and processed by Fusion. I know this for a fact because we were affected and Support did confirm that. Issue was patched by now and everything works good on my end but at least for few days there was an issue.

This issue I believe was not included in Adobe status page