New requests not converting to a Project

[ashg1]

Fusion scenario is not picking up my newly created issues for Project conversion whereas, it is doing for my other team mates. I own that Fusion connection and have Workfront system admin access. I also tried changing the Request Queue owner to my other team mate with system admin access but no luck.

What could be the reason, any suggestion please?

Thanks,

Ash

[lgaertner]

Hello Ash,

as you own the Fusion connection as well as being System admin I think that you checked 
"Exclude updates made by this connection" in your webhook configuration.

But I would recommend to keep this and use another user for Fusion, as the scenario could go into a loop:

• You manually make an edit in Workfront to trigger the webhook
• The webhook sends the update to Fusion
• The fusion scenario starts
• The fusion scenario updates your custom field with (now) (which is date/time)
• Fusion's update triggers the webhook
• The fusion scenario starts
• The fusion scenario updates your custom field with (now) (new date/time)
• repeat steps 5 - 7 forever

This can be prevented by excluding the Fusion user from triggering the webhook.

Regards

Lars