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New requests not converting to a Project

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Level 1

Fusion scenario is not picking up my newly created issues for Project conversion whereas, it is doing for my other team mates. I own that Fusion connection and have Workfront system admin access. I also tried changing the Request Queue owner to my other team mate with system admin access but no luck.

What could be the reason, any suggestion please?

 

Thanks,

Ash

1 Reply

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Level 9

Hello Ash,

 

as you own the Fusion connection as well as being System admin I think that you checked 
"Exclude updates made by this connection" in your webhook configuration.

 

lgaertner_1-1704712403915.png

 

 

But I would recommend to keep this and use another user for Fusion, as the scenario could go into a loop:

  • You manually make an edit in Workfront to trigger the webhook
  • The webhook sends the update to Fusion
  • The fusion scenario starts
  • The fusion scenario updates your custom field with (now) (which is date/time)
  • Fusion's update triggers the webhook
  • The fusion scenario starts
  • The fusion scenario updates your custom field with (now) (new date/time)
  • repeat steps 5 - 7 forever

This can be prevented by excluding the Fusion user from triggering the webhook.

 

Regards

Lars