Eli - I am accountable for Adobe's Customer Care organization and I
apologize for the experience you received. It is certainly not what we
would want for our customers who need help with their Adobe products. I
am personally looking into how this occurred and will share with you how
we will proceed. I appreciate your continued feedback on your experience
and would offer to you (and others) my contact information if you would
like further dialog on how we are doing or have additional concerns.