I must say, been waiting for something like this in a while... Thank you Sukrity!! I got x3 certs in a day, will buy an extra two vouchers to get the remaining two certs.
You can construct a SOAP call and send the request to message centre to trigger a transactional email to these users, no need for interaction with the recipient's schema.
Yes you can raise it through Neolane Support, however, it is likely to be assigned to Professional Services and this is billable, you can contact you account manager to find out more.
Seems as if the eventType is not mapping properly to the published template, can you show enums and template config as well as the data ctx context.As for real time events, they should be going to "Real Time Events".