I'm identifying this as assumed answered.

I used the latest version of WinZip.  Are you getting an error with every file or just the Guides document?I'll create a new post with all the PDF versions of the docs to avoid any other potential issues.Thank you for the heads up.cheers,Val

The credentials for the image itself are:UID = administratorPWD = M@x2oo9 (lowercase o not zero)cheers,Val

This message indicates that your BIOS has not been configured to support this.The following instructions will walk you through the necessary steps to enable this:1. Reboot your machine2. Select F12 during boot up3. Navigate to the CPU setting and change the VT setting to enabled4. Saving changes...