Follow up question you can maybe help me with : If we want one email account for an external agency to use, will a community email suffice? Our company utilizes SSO for security purposes, but I believe the agency can turn 2 factor authentication off, and/or select a 2fa that's not a mobile number. C...

This worked!!! Thank you so much

I am experiencing your second problem, too! Our company uses SSO, and I need to change an email/username for an external agency and am unable to do so. I'm following along with the hopes of an answer - thank you.

I am trying to change a username from an individual's email account to a communal email account so the rest of an agency can work on a project. I have tried to research this on my own, but every suggestion from Adobe Experience League thus far has not worked. Can we change the username or do I need ...