Hi @DishaSharma , When facing an issue in Adobe Campaign Classic where opens are not being updated for a specific delivery, even after executing the technical workflow "tracking", here are the steps you can take to troubleshoot and resolve the problem:1. Verify Tracking Configuration:Always check th...

Hi @n235ps , To handle escaping an apostrophe in an SMS message when using a custom connector to Amazon SNS in ACC, you'll need to follow a method that ensures the message is correctly transmitted without breaking at the apostrophe. Since using two apostrophes results in the apostrophe being strippe...

Hi @ChanuteJo , To modify any OOTB factory schema (like nms:recipient) in ACC you need to create a new schema, typically with the same name and a custom namespace (e.g., nms:recipient becomes cus:recipient), use the Schema Creation Wizard, select the Schema Extension option, which will guide you thr...

Hi @Michael_Soprano , We've received your email, let me spent some time on it and soon I'll get back to you with my analysis. Best regards,MEIT MEDIA (https://www.meitmedia.com)Find us on LinkedInContact Us: infomeitmedia@gmail.com  

Hi @Sanjana12 , The error message suggests that there’s an issue related to string operations within the activity, possibly linked to the Segment Code you’ve added. Here’s a step-by-step approach to diagnose and resolve this issue:Verify the Segment Code you’ve added. Ensure that it’s correctly form...

Hi @Sanjana12 , In the Split activity within Adobe Campaign Classic, the General tab provides options for how the data is handled during the split. The three options you mentioned are:Use data from the target and additional dataUse additional data onlyUse external data1. Use data from the target and...

Hi @n235ps , In the Configuration script section of the Sub-workflow activity, you can try to add the following code to pull the instance.operation.internalName:// Retrieve the internal name of the campaign vars.internalName = instance.operation.internalName; // Now, you can use vars.internalName i...

Hi @Francois-XavierLa , To address the accessibility issue with the Email Designer, you can consider the following workaround and see if this works for you:Workaround:Post-Editing in External HTML Editor: After designing your email in Adobe Campaign Classic, export the HTML code. Open the exported H...

Hi @Francois-XavierLa , Adobe Campaign Classic's link component does indeed lack the flexibility to add an aria-label attribute directly, which can create accessibility issues for users relying on screen readers. However, there are a few approaches you can play with if it works for you:Custom HTML L...

Hi @harikrishnadevanabowina , Since I've already covered the essential steps in above suggestion, you can focus on these additional points too:Ensure the config-xxxx-Backup.xml is moved to a directory that isn't scanned by Adobe Campaign or rename it to avoid accidental reference.After making these ...