Did you get this resolved? We had a request queue that had no default duration (ie nothing rather then 0). This worked as for this queue people submit bugs and we don't want them to have a planned completion date until the team start work on each one (at which point they'll give the issue a planned ...

For email intake to a request queue:If there is formatting in the body of the email it's being lost when it loads to Workfront. I tested bold, italic and underline and the text all loaded as regular text. Is this the expected behaviour as the body of the email becomes the description which doesn't a...

i thought this wasn't possible but thanks for confirming. 

Is there anyway to include a 'documents' section to a task custom form? ie so the person completing the form can upload a document in the form rather than using the task's document section. 

This problem was resolved by doing user refresh. 

Hi. We did get this resolved but the replies didn't help solve the issue so I haven't marked one as accepted.