Can you please try creating the adobe sign cloud config on prod instance directly? Any reason why are you not creating the config on prod instance? If you are publishing it from some other instance they issue might be with the HMAC keys, and it should throw a crypto exception. You can follow this pa...

Hi @Shreyas_tm ,How did you create the adobe sign configuration on the prod instance. Please try recreating the adobe sign cloud configuration to check if the issue gets resolved. And as @kapil_rajoria suggested, please check and share what are the error logs you are getting when a workflow is start...