Hi Andrew, I'm curious if you ever figured out what caused this issue. We are intermittently experiencing the same problem and checked all of the same things you did. I initially thought it might be sue to edits to a template as well, but this issue still seems to crop up. Thanks! Jaime Jaime Winer

I have this same question - does anyone know if there is a way to change the default planned hours on issues? Our default duration on one of our request queues is 3 days, and the planned hours always default to 24 hours. This really skews things when we try to do resource planning! Jaime Winer