Many thanks for your Input Skye and Doug. Both contributions are very helpful. I will investigate these possibilities and actually, I also understand that I can have a completely separated landing page outside workfront, let's say in Sharepoint for example, where I can describe the requests type the...

Hello, we are currently thinking of explaining how to choose the right request type to help the users to make their "right" choice. We have the possibility to enter a description for each request type, which can be seen after having chosen one of the option in the drop-down list, but it's not ideal....