Today when a user makes an update, it only displays a time date stamp after a few days. This means that at times, it is ambiguous when the update was posted. For example. I made an update on a ticket on Wednesday January 26th and on Friday January 28th the details for the update just say "Last Wedn...

Thanks Heather! Unfortunately I can see immediately this isn't going to work in it's current state for my company. Unfortunately for current protocols it's not practical to restrict by ticket permissions or admin only. I would need the ability to restrict by Group or Team.

Thanks Randy - I didn't realize you could hide parts of a custom form from users. Where is that setting?

Thanks Doug! I was able to pull the data back from Sandbox and will definitely be more careful in the future. I will check out those tools as well

I just did this yesterday. I went into sandbox and was able to pull back the missing information. Thank you so much!!

I updated one of my custom forms to replace an existing field with a new one that included ability to format. Unfortunately I didn't realize that removing the field would also remove the information in that field (I thought maybe it would retain the old look until the issue was edited) Is there anyw...

I agree - being able to change hte order (sort) the columns or whatever the chart displays would be great. As an example I have a chart of # of projects by status, but status order is completely random which is frustrating