Thanks Doug! I am glad we clarified the first part. For the API, let me check couple of thinks with the development team and get back to you. Kind regards,Anna

Hi Kevin, I apologise for the inconvenience caused by that issue. It has been already fixed and should reach production with this week's patch. Kind regards,Anna

Hi Doug, We implemented the drafts in an "auto draft" way so that users don't take any extra actions and if they do want to just submit the request, they can ignore the draft and it will be deleted when sent. So, there isn't an extra action required from the user if they don't want to deal with the ...

Hi Doug, Thank you for the questions. Heather, thank you as well for the answers. They are all correct and that's how it works now, except for the last one. If an additional custom form is attached to the topic/queue for which there is already a draft created, next time the user opens the draft to s...