Thank you for the reply.  Pardon, it still dint clarify.  Doesn't the form data model's - "get" service for a particular account /key field also brings in data to IC.    

If the prefill service is used to prepopulate interactive communication, what is the purpose of having FDM attached to interactive communication?.  1. Is the FDM used only for mapping the data point to the interactive communication text component. Or it can render the value at time runtime. (underst...

Thank you @GirishBedekar .   1. Can this integrated form data model have more data points/fields added later if and when another service is added. 2. What is the purpose of Form Data Model Prefill service, if Form data model can bring in the data to the form.  Appreciate the replies. Thank you 

When creating an Interactive communication letter, is it possible to use more than one form data model. That is data for the letter comes from three different services. For example, Customer and Billing services. At present both are written as different API services. So is it possible to combine the...