Hi @ParthaSarathy! I found the problem with the criteria for segment 2. The problem was with the rule of Customer ID for Segment 2. If I use "NULL" instead of "Not equal to 0" seems to work.Thank you so much for taking the time to help me find the problem!   

Hi @ParthaSarathy, thank you for taking the time to help me! I noticed that I should change the crmID with CustomerID. In Campaign database crmID is empty, while each profile has a CustomerID, so I changed all the criteria in the workflow to reflect CustomerID. The problem could still be from matchi...

Hello @ParthaSarathy ! Thank you for your reply. I tried your suggestion, you are right with the way I should filter for Segm 2, but it's still not working.  The 2 contacts that are not in the database go to Complement, instead of Segment 2. 

Hi everyone,I need some help with a workflow I want to use to import/update profiles in the database from a csv file. The issue is that when I start the workflow, the 2 recipients from the csv file (which are not in the database before upload) are added in the Complement, instead of Segment 2 where ...