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AndreeaCostea
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Joined the community 08-02-2021 5:15:34 AM
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Re: Workflow to import data from a csv file not working r...
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AndreeaCostea
- Adobe Campaign Standard
Hi @ParthaSarathy! I found the problem with the criteria for segment 2. The problem was with the rule of Customer ID for Segment 2. If I use "NULL" instead of "Not equal to 0" seems to work.Thank you so much for taking the time to help me find the problem!

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Re: Workflow to import data from a csv file not working r...
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AndreeaCostea
- Adobe Campaign Standard
Hi @ParthaSarathy, thank you for taking the time to help me! I noticed that I should change the crmID with CustomerID. In Campaign database crmID is empty, while each profile has a CustomerID, so I changed all the criteria in the workflow to reflect CustomerID. The problem could still be from matching the IDs? I mean in the csv file the ID is like 12345, 12346 and so on, while in the database the IDs are of different formats: some like "cust1" while others a longer combination of numbers and let...

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Re: Workflow to import data from a csv file not working r...
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AndreeaCostea
- Adobe Campaign Standard
Hello @ParthaSarathy ! Thank you for your reply. I tried your suggestion, you are right with the way I should filter for Segm 2, but it's still not working. The 2 contacts that are not in the database go to Complement, instead of Segment 2.

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Error on Workflow to import data from a csv file
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AndreeaCostea
- Adobe Campaign Standard
Hi everyone,I need some help with a workflow I want to use to import/update profiles in the database from a csv file. The issue is that when I start the workflow, the 2 recipients from the csv file (which are not in the database before upload) are added in the Complement, instead of Segment 2 where they should be Updated as Profiles in the database. I suppose the issue comes from the criteria used in the Segmentation activity, but I don't know how to change that. Criteria for Segment 1: profile’...

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