Cristina, I've just received confirmation you have been added as a systems admin please confirm.

Nope, I think we have what we need, just had to get it in the right hands. They're working on making sure everything is set up. How were you setting up tickets, you may be using an old process, as our system doesn't use Zendesk anymore.

Hi Cristina, it looks like we may have something, is this your company?

I'm following up with some colleagues with that information, I'll let you know. 

What name would be on the Admin Console or do you have your IMS org ID? 

Thanks for sending this over, I'm sharing the screenshot with some colleagues, I'll get back with what I find. 

Hi, which product is this for? For Analytics you should have an incident that looks like this: E-000123456. I'll dig around and see what we can find for these incidents, but for Adobe Analytics proper the incident would be e-9 digits Matt

Hi there, can you send me a ticket number that you've submitted, I'll make sure someone reaches out to you as soon as possible.