I have resolve this problem. We set wrong option on creo view adapter that convert office file by office not by AME. And the AME 6.3 should run on Windows 2012

thank you very much, I will open a call to ptc support.

Hi Is_rbls,Hi have the ptc account and can download the guide. but it seems helpless.

Hi Is_rbls,this happens with every MS Excel workbook. And we can export entire excel to pdf by MS Office itself, but by AME, it can't, even we checked the option "convert entire workbook" in the adminui page of AME. Unfortunately, the creo view adapter only supports AME, we can't change the converto...

HI Is_rbls,thanks for your help very much!!I don't know what's the type of PTC account, for the usage of creo view doesn't require any account.We use the creo view lite.the Adobe Acrobat Pro DC is installed using the installation media provided with the Adobe Experience Manager.we user the "administ...

I have convert excel to pdf by PTC creo view adapter which integrate the AEM as pdf convertor.the OS is windows 2012 an the Office is 2016, there isn't any PDF Maker Add-ins

I have checked the "convert entire excel " option in AEM, but the converted pdf contains only one sheet. How can I do ?