since ‎03-02-2019
‎30-11-2020
sandram57203835
Level 1
Re: ACS - Hard Bounce due to User Unknown
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sandram57203835

sandram57203835
- Adobe Campaign Standard
Thanks Craig.I raised a ticket with Neolane and they whitelisted the address on their end.

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ACS - Hard Bounce due to User Unknown
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sandram57203835

sandram57203835
- Adobe Campaign Standard
Hi all, Can anyone explain hard bounces where the error reason is 'User unknown' and how to successfully email these individuals? We have verified that this is a legitimate and real mailbox. I have also created a custom typology to ignore Quarantines to email this address, but it still bounces. Thanks

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