since ‎04-01-2018
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prasannam974532
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Re: Unable to Login to Adobe Client Console prasannam974532 - Adobe Campaign Classic
not sure Anushka, its unusual.
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Re: Any super users or experts available prasannam974532 - Adobe Campaign Standard
WKF-560029 The document types of inbound events ('' and 'head:profile') are incompatible (step 'Update data 2') - Here the inbound dimension and the dimension selected in properties(profile) are not matching. I think it is better to check with Adobe campaign support to review the configurations. Without seeing how the workflow was setup, it is not so easy to provide what could have caused this. Support team would help you fix this easily.Thanks!
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Re: DELIVERY_CONTACT_DATE and EVENT_DATE in Delivery Log prasannam974532 - Adobe Campaign Standard
Hi, Contact date is when a delivery is started to send out or scheduled to send out. Event date is when a partucular message has been sent out. Log date is when a user clicks or open that email. Log date should be greater than equal to event date, event date should be greater than or equal to contact date. if you are seeing logdate before event date, thats little weird. Check if that is a recurrding delivery, or if the message is failed(sometimes the email will be delivered to recipient but it a...
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Re: Find number of days between system date and Offer date prasannam974532 - Adobe Campaign Classic
Hi,You should use GetDate() function  instead of getcurrentdate()Thanks!
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Re: Can i have mutliple Reply-to address for same delivery? prasannam974532 - Adobe Campaign Classic
Hi,You may have multiple reply to addresses, you need to add Reply-To: header in SMTP section of your delivery to add more reply to addresses.I don't think that will impact IP reputation but I recommend you to contact Adobe Campaign support and verify with Deliverability team. -Prasanna.
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Re: Unable to Login to Adobe Client Console prasannam974532 - Adobe Campaign Classic
Hi, Default port when making html call is 80, if that is changed you have to provide the port number on the instance url.Let's say you are using windows IIS for redirection, default site in IIS will have 80. If you are using the default site for campaign redirection, you can access instance without port, else you have to provide the port that is used on that site.Check if your redirection config might have recently changed by some one. -Prasanna.
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Re: Tracking Click to Call prasannam974532 - Adobe Campaign Classic
Hi, Tel: type links cannot have any parameters on the href. I think that is an HTML limitation.
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Re: Get primary key of Recipient in Adobe Standard workflow - Query Activity prasannam974532 - Adobe Campaign Standard
You will never have duplicate profiles based on primary key because primary key is always unique. I think you might have to deduplicate based on other field like email address.Thanks!
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Re: Import a file of test profiles using a workflow prasannam974532 - Adobe Campaign Standard
Chan,Yes I am able to create seed addresses from a file.It inserted. It should not matter whether the file is from SFTP or you directly uploaded on load file activity. I used a csv file.Thanks!
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Re: how can we query the transaction event payload using workflow prasannam974532 - Adobe Campaign Standard
You should select the actual event in the query activity> poperties (event whioch you created)Do some filtering bvased opn the criteria you need- I did it for non empty email addresses-When preview it on query activity itselfand configure the preview list- You will see somethign like this-You cannot add this directly into your additional data section but I think you can export it into a file. Thanks!
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Re: Replace function in query editor prasannam974532 - Adobe Campaign Standard
I think this should work-'0'+Substring(field, 3, dataLength(field)-2)Thanks!
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Re: In Adobe Hosted SFTP server, can we have multiple SSH Key and Folder restriction based on users prasannam974532 - Adobe Campaign Classic
No, it is same for both the authentication types. Thanks!
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Re: Message Center on Adobe Standard prasannam974532 - Adobe Campaign Standard
It depends on what fields you are pulling from the table and also see if there are those number of delivery logs or tracking logs exist for every event (the number of collections you configure it on the additional data section). If you have the data but is not seen in the UI, try exporting them in file and see. If that does not show up, I would suggest you to create support ticket. Thanks!
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Re: Validate white space and Null entry in adobe Campaign input Form prasannam974532 - Adobe Campaign Standard
Hi,I think you should try adding [] on firstName on check expression. Mandatory field, Please Enter your First Name! Thanks!
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Re: 1:M link in ACS FK (relationship) prasannam974532 - Adobe Campaign Standard
I didn't test on Profiles table, created custom resources, but I was able to see data in workflow UI (open transition).
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Re: In Adobe Hosted SFTP server, can we have multiple SSH Key and Folder restriction based on users prasannam974532 - Adobe Campaign Classic
Hello,You can have multiple business users and corresponding keys for each of them but we can not restrict the access on folders. All the users will have same access on all the folders. Thanks!
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Re: referencing javascript library in personalized block issue with delivery template prasannam974532 - Adobe Campaign Classic
Hi,It is not working when complete domain is upulled from personalization block. I used this as personalization block (TEST)-<% loadLibrary("wp:base64.js"); var _email= recipient.email; var _id = recipient.id; var url = "id=" + _id + "&email=" + _email;%><%=escapeUrl(Base64.encode(url))%>And used this in email ink-It worked. Also you have params attribute as a part of url and adding id and email as parameters which would make something like this- https://preferencestest.test.com/Preferences/OptD...
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Re: Campaign with Target Issue | Default Image displayed prasannam974532 - Adobe Campaign Standard
Nazir,Should probably check the name of the parameter in campaign vs that in the target. If they match with case sensitivity, also check if the data being filtered in target is case sesnsitive or not. I would recommend validating below details-- Target location- Parameter name matchinng on campaign and target- Data filtering on target(validate the data in campaign with the filtering, specifically case sensitivity).If everything seems ok, then I would suggest to create a campaign suppirt ticket. ...
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Re: Filter test profiles from delivery reports? prasannam974532 - Adobe Campaign Standard
Hello,I don't think you will see test profile in the same delivery unless you check this box(Trap) in test profile config-Once you have this included along with main target, it is expected to see in the delivery reports. If you would like to filter that down, you can use by "recipient domain" (should use search box, wont see it in UI by default).Should see the report as below-Thanks!
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Re: Message Center on Adobe Standard prasannam974532 - Adobe Campaign Standard
Hi,In the query activity, select the resource as actual rt event for which you want to exract data for. Do not select the 'rtevent' as resource.Select the one you created in Adobe campaign> marketing plans> transactional messages> Event configuration. Once you select that, you can use any filter like email is not empty and got to additional data tab and add elememts Delivery logs and Tracking logs. You can add them as collection or aggregates as neded.Thanks!
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Re: referencing javascript library in personalized block issue with delivery template prasannam974532 - Adobe Campaign Classic
Have you enabled it or disabled? Try disabling it and see. Then we can identify if that is an issue with tracking or without. The error is saying that it is failed to replace tracked urls. If this is not working even after disabling the tracking , probably raise a support ticket and we can guide you there.Thanks!
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Re: 1:M link in ACS FK (relationship) prasannam974532 - Adobe Campaign Standard
Hi Chan,I created tables test and test2, joining with test(fkey is a foreign key) referencing test2(cid).When pulling test2 data with collection of test data, I am not able to add the element from test table in additional data section and seeing this error-But I am able to pull test data as main resource-But when adding the additional data(test2 - cid), it will not show null records as they are not referencing any records from Test2 table, as fkey is null.Thanks!
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Re: Delivery logs outside of the recipient table prasannam974532 - Adobe Campaign Classic
Sggesting this, not sure if this works in your case-We should not join the fork back to exclusion when running for the very first time or use js code to ignore when running for the first time. Thanks!
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Re: referencing javascript library in personalized block issue with delivery template prasannam974532 - Adobe Campaign Classic
Hi,Try this in personalization block-<% loadLibrary("wp:base64.js"); var _email= recipient.email; var _id = recipient.id;%>Preferences/OptDown?params=<%=escapeUrl(Base64.encode(url))%>Content as-" name="HTML_preference_link" _label="HTML_preference_link" _type="optout" target="_blank" style="-ms-text-size-adjust: 100%;-webkit-text-size-adjust: 100%;color: #C41230;text-decoration: none;font-weight: normal;"> Unsubscribe
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Re: External API Activity prasannam974532 - Adobe Campaign Standard
Hello,This is one of the advanced capabilities of campaign standard, here is the documentation that explains how to use it - External API if any one would like to review. Thanks!
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Re: Stuck in sending a proof prasannam974532 - Adobe Campaign Classic
You should see the very first comment from Tobios on this, - Open the properties of the main delivery and see which routing was selected-Go to Administration> Platform > external accounts and see if the above routing exists there. I am sure it does not exist. Reselect the new routing you ahve and try the proof. By seeing your error it is clearly seen that external account is deleted. Thanks!
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Re: Adobe campaign standard approval process in workflow? prasannam974532 - Adobe Campaign Standard
Sachin,Yes, it exists in ACS- click on Test for more details. Thanks!
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Re: Additional SQL functions min maxArgs does not work prasannam974532 - Adobe Campaign Classic
Marcel,You have > on both sides of 3rd and 4th parameter instead of &lt. Thanks!
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Re: Adobe campaign standard approval process in workflow? prasannam974532 - Adobe Campaign Standard
Hi,There is no approval task activity in Adobe campaign standard like classic does(Approval ), It has to be implemented manually using activities like external signal , test activity and so. But this is not a approval process through an email, we have to make a API call to external activity to trigger the workflow like below, not sure if we have other ways to implement the same.
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Re: Adobe IO-ACS JWT token prasannam974532 - Adobe Campaign Standard
Hello,I am not sure why JWT expires in 15 min. By default Adobe IO JWT token expires in 24 hours from the time of issue.More details discussed in JWT access token: How can I change the expiration?Also ACS does not trust IPs to makeREST call, you will need JWT token and the recommendation is to have a short time expiry for the same.More details on the parameters (includingf expiration date)- auth-methodsThanks!
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