I am told that this does work for IE users, but not for Firefox/Safari/Chrome users. We did, in fact, submit an idea on the chat vendor's "Idea Exchange," and will follow up as appropriate. Since this is not something that Omniture Product Management has complete control over, I am marking this as "...

Sorry; I should have been clearer: all of your supported users can be set up to see each others' tickets. (The word "primary" in my comment was misleading.) Everyone can take advantage of this feature.

I am pleased to report that this functionality is already available. Your Account Manager can set you up with the ability to see all of your organization's support tickets. Simply contact your AM and let him/her know that you are your company's primary supported user and need to be able to see other...

Changing status to Implemented as we have made this available in the KB.

Great suggestion. I know this may not be quite what you were going for here, but note that I have been blogging (and will continue to blog) about each new code release, not only providing notification but also describing the new features. Here are two examples: http://blogs.omniture.com/2010/01/19/c...

This is a good idea. It would certainly make it easier to get going with the new features. What we can certainly do immediately is try to describe, in comments on an idea when we change the status to "Implemented," how to get more information on the feature. We'll also look at improving the workflow...

Setting status to "Under Review." This is a constant area of focus for Omniture.

Keefe, I'm fairly certain that the Archived Reports feature addresses this need. (See My Accounts > Archived Reports.) I might not be understanding your need perfectly, so please feel free to add a comment or send me a private message if I'm wrong, or if you have any questions about how to use repor...

Nicholas, Are there particular reports that take longer than others? If reports are literally taking two minutes, this should probably be addressed as a support issue with the ClientCare team, rather than as a feature request. In other words, you are probably justified in expecting better results, b...

That makes sense. Note that the "legacy" v14.6 dashboards are preserved so you can continue to use them. We'll leave this up for others to vote.