since ‎20-07-2017
‎10-12-2019
sherry7
Level 1
Re: Tell users that they have the ability to reset their locked account.
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sherry7

sherry7
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me too having this problem. It has been a lot of users sending request to us to unlock their account due to wrong password. Please see below screenshot for detail.The red error message is really confusing and misleading. We have spend a lot of time and effort just to tell users to use the forgot my password link to reset their password, and it is being really annoying, non efficient and waste of our time.* This can be easily avoided by just add one more line saying: please use forgot my password...

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