My institution purchased for me Adobe XI, which we didn't know didn't have LiveCycle on it. I recieved information that I could be upgraded to get LiveCycle but am having a hard time finding out how to do this and what information is needed. I filled out the form on line but am now being told that the serial number I gave is not correct. I need to know where to find this number. My Cuystomer ID number is 0339597467ANY help will be appreciated and I would LOVE to talk to a human being.