Excellent! Thank you so much for your input. Greg Sargent Help Desk Manager, IT Diversified Communications 121 Free Street, Portland, ME 04101 207-842-5552 | "http://www.divcom.com">www.divcom.com

Thank you, Doug and Vic! Would you happen to know of some resources you could point me towards for setting things up like you did? Did you rely heavily on WF support? Have a great day. Greg Greg Sargent Help Desk Manager, IT Diversified Communications 121 Free Street, Portland, ME 04101 207-842-5552...

I know this thread is a little old now, but it is the only one I could find related to using WF as a Help Desk ticketing system. Is anyone currently using WF not only as a ticketing system, but also for the following Help Desk/Service Desk functions? Ticketing, change management, inventory/asset man...