Hi Kevin, I apologise for the inconvenience caused by that issue. It has been already fixed and should reach production with this week's patch. Kind regards,Anna

Hi Doug, We implemented the drafts in an "auto draft" way so that users don't take any extra actions and if they do want to just submit the request, they can ignore the draft and it will be deleted when sent. So, there isn't an extra action required from the user if they don't want to deal with the ...

Hi Doug, Thank you for the questions. Heather, thank you as well for the answers. They are all correct and that's how it works now, except for the last one. If an additional custom form is attached to the topic/queue for which there is already a draft created, next time the user opens the draft to s...

I am glad to let you know that this functionality is currently available in Preview environment and will be available in production with 2020.3 release.Best regards,Anna AsatryanProduct Manager, Workfront