Unable to See Profile Audience Under Audience Membership Despite Audience ID in Profile Snapshot

[Indra]

Hi Adobe Community,

I'm currently working in AEP and noticed something odd. While I can see the Audience ID present in the Profile Snapshot, the corresponding Audience is not appearing under the Audience Membership section of the profile.

Has anyone encountered this issue before? Are there specific conditions or delays that might prevent the audience from showing up in the membership view, even though it's clearly linked in the snapshot?

Any insights or suggestions would be greatly appreciated!

Thanks in advance,
Indra

[AnkitJasani29]

Hi @Indra ,

You might get helpful information related to your concern from below section

"How does batch segmentation resolve profile membership?"

from below link

https://experienceleague.adobe.com/en/docs/experience-platform/segmentation/faq

For batch segmentation, you’ll need to wait until the segmentation job completes and the corresponding profile snapshot is generated before the audience appears. In contrast, for streaming segmentation, audience membership typically becomes visible within a few minutes.

Thanks,

Ankit

[pradnya_balvir · Accepted solution]

Hi @Indra ,

Yes, this is a common issue in Adobe Experience Platform (AEP) or Real-time Customer Data Platform (RTCDP) environments.

1	Go to Segments → Audience → Evaluate and see if the job ran recently
2	Confirm if it’s a Batch or Streaming audience
3	Check Segmentation Service logs (if enabled via debugger or logs)
4	Look in Audience Evaluation History for that profile
5	Try POSTMAN or AEP API to pull full audience memberships for that ECID/profile ID

Root Cause	Fix
Evaluation delay	Wait for scheduled/batch evaluation
Streaming vs. Batch audience	Ensure you're viewing the right type
Segment misconfiguration	Check for schema and expression issues
Identity stitching delay	Ensure ID syncs are complete
UI filtering	Make sure the audience is published and active