We have an web event dataset which is profile enabled and ECID is an identity field. Now for record class datasets (Person, Account), we do not have ECID present . Now question is in Customer Profile store, will records for those ECID coming from Web Event Data will appear or not?
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In Adobe Experience Platform, even if your web event dataset is profile-enabled with ECID (Experience Cloud ID) as the identity field, the records associated with those ECIDs will still appear in the Customer Profile store. This is because AEP’s Identity Service links experience event identities like ECID (commonly from Web SDK or Adobe Analytics) with profile records, even if corresponding record class datasets (Person, Account) do not have ECID explicitly present.
Key points are:
ECID is a primary and shared identity namespace used to associate web events with profiles.
Identity Service links profiles via matching identity namespaces and values (like ECID, email, CRMID).
Profiles from CRM or record class datasets without ECID can still get linked in the identity graph to profiles having ECIDs if other common identities exist.
Web event data ingested with ECIDs will generate or update profiles in the Customer Profile store, even if the Person or Account datasets lack ECID.
Identity linking unifies data across multiple datasets based on common identifiers for a holistic customer profile.
Therefore, whenever ECID is captured in the web event dataset, those records will be visible in the Customer Profile store due to the linking behavior of the Identity Service, regardless of ECID presence in other profile datasets
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For web events, it's advisable to include an additional identity—such as a login ID, hashed email, or hashed phone number. This extra identity allows you to link web event data fragments with record-class data fragments. If web events contain only the ECID as the identity, they will still appear in the profile store as a profile with only ECID as identity as web event data fragments, but the ECID alone won't be sufficient to stitch the data with record-class fragments.
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Hi @SouravBh3,
Were you able to resolve this query with the help of the provided solutions, or do you still need further assistance? Please let us know. If any of the answers were helpful in moving you closer to a resolution, even partially, we encourage you to mark the one that helped the most as the 'Correct Reply.'
Thank you!
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