Hi all,
I have an urgent ask and a quick reply would be appreciated.
We have a cart abandonment journey that triggers on productAdd (any item added to the cart). We also receive a separate status event after any add/remove action, which contains the full cart state.
The flow is:
User adds a product → productAdd triggers the journey
Journey waits 1 hour for a purchase event
If no purchase event is received, we send an email with the products in the cart
The issue is that the user may continue adding items during that 1 hour window. How can we ensure the email reflects the updated cart state at the time of send?
