An error occurred while calling the 'com.adobe.experience_platform.xdm_mapper@fallback' service for this request. Try again.

[Indra_Kumar_ReddyMa]

Do we know why we get the below error 

An error occurred while calling the 'com.adobe.experience_platform.xdm_mapper@fallback' service for this request. Try again.

[GigiCotruta]

Hello, @Indra_Kumar_ReddyMa,

Could you please give us more context?

Where are you getting this error? What are you trying to do?

[Harveer_SinghGi1 · Accepted solution]

Hi @Indra_Kumar_ReddyMa ,

This error occurs when the data prep service on edge is not reachable. Unfortunately this isn't controlled from client side so there isn't a way to fix it. If you are seeing a lot of failures for this error you can reach Adobe Support and get those failed batches reprocessed but I assume Adobe will have some sort of threshold upto which such failures are expected. Adobe support will be best place to get further support on this.

Cheers!

[kautuk_sahni]

@Indra_Kumar_ReddyMa Did you find the suggestions helpful? Please let us know if you need more information. If a response worked, kindly mark it as correct for posterity; alternatively, if you found a solution yourself, we’d appreciate it if you could share it with the community. Thank you!