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Ask Me Anything, October 15th with Journey Optimizer Product Experts on Expanding Your Mobile Reach with RCS & WhatsApp in Journey Optimizer

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Sukrity_Wadhwa
Administrator

9/24/25

Join us for the Adobe Journey Optimizer Community Ask Me Anything! 

 ☕ Wednesday, October 15th from 8am - 9am PT 

We'll be joined by Adobe Journey Optimizer experts: Nikhil Sharma (@snikhil) - Sr. Engineering Manager, Travis Jordan (@Travis_Jordan) - Principal Product Manager, and Sandra Hausmann (@SHausmann) - Sr Technical Marketing Engineer. 

In this Ask Me Anything, the experts will be logged in to answer any of your questions related to the topics that will be discussed during the upcoming Experience League LIVE session scheduled for September 30th: Expand Your Mobile Reach with RCS & WhatsApp in Journey Optimizer

Participation is easy:

  • Add your Questions below by Replying to this thread. 
  • Begin your Question with our hosts' Community Usernames: @snikhil, @Travis_Jordan and @SHausmann.
  • Stand-by to watch the page as the experts weigh in during the hour, so that you can:
    • Clarify your questions
    • Ask follow up Qs and provide additional details
    • See Questions posted by other Community members to up-vote those that you find interesting
    • Discuss further with your AJO Community members and peers 

Meet the Experts

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Nikhil Sharma is an Engineering Manager, leading Messaging Channels (API Triggered Campaigns, SMS, Direct Mail, etc.) on Adobe Journey Optimizer. Previously held software engineering positions in Adobe Journey Orchestration, Adobe Campaign, AEM, Adobe Connect, Flash media Server and video products. He is passionate about building large scale customer centric products.

 

 

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As technical product enablement lead for Adobe Journey Optimizer and Adobe Campaign, Sandra helps customers enable themselves to get to value quickly and grow their business with these applications.Prior to joining the Product Enablement team, Sandra was Senior Product Manager for Adobe Campaign. She has over 20 years of experience in consulting, presales, and product management and has worked for start-ups as well as global corporations, such as Bosch and eBay.

 

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IrinaFe1
Level 1

10/7/25

Hi Sukrity, I'm based in Australia, the event will be at 2am-3am local time. Any chance it could be recorded please?

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Sukrity_Wadhwa
Administrator

10/7/25

In response to IrinaFe1

Hi @IrinaFe1, 

This AMA is a typed event — all the questions and expert responses will appear right here in this thread. You can visit the post anytime after the event to read through the full conversation and catch up on everything you missed. 😊

Thanks!

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10/12/25

Hi @snikhil, @Travis_Jordan and @SHausmann.


I've a question related to unitary event utilization in a journey starting with read audience as entry node. Why am i unable to use my unitary event having different namespace field other than the read audience have in a journey? Though both the fields are contributing to profile enrichment. 


For example: I have configured a unitary event based on a websdk schema (events information coming from a website) with namespace having field value - EV1 and my read audience has namespace field value - RA1. In, this case both fields are there in my profile attribute and event websdk schema, datasets & enabled for profile as well. But am unable to use my unitary event with following limitation throwing up:

Phani_Rajesh_Reddy_Manam_0-1760335891643.jpeg

 

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HausmannS
Employee

10/15/25

In response to Phani_Rajesh_Reddy_Manam

Hi @Phani_Rajesh_Reddy_Manam,

could you attach a screenshot of just the error message? Unfortunately, the current one is too small to read.

Thanks.

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snikhil
Employee

10/15/25

In response to Phani_Rajesh_Reddy_Manam

Hi 

In Adobe Journey Optimizer, an event journey requires a consistent namespace for all events, it's needed to ensure correct profile identification and flow throughout the journey life cycle.

There is a feature of supplemental identifier which can also help and worth checking.

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HausmannS
Employee

10/15/25

Welcome everyone who is joining us live. Feel free to ask your questions, we have experts here right now. 

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Event starts:

Oct 15, 2025 - 08:00 AM (PDT)

Event ends:

Oct 15, 2025 - 09:00 AM (PDT)

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