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Adobe Summit 2023 | AJO Session - The Paradox of Consumer Personalization




Recording URL: The Paradox of Consumer Personalization

Session: The Paradox of Consumer Personalization

With growing data privacy awareness and regulation, consumers are rethinking what data they’re willing to give to brands. It's no wonder over 80% of marketing leaders say increased consumer privacy protections have changed their perception of personalization. Companies must navigate the personalization landscape by thinking strategically about personalized moments across the customer lifecycle – and whether consumers appreciate it pre-purchase, at-purchase, or post-purchase. It takes a trifecta of strategy, data, and technology to successfully design and execute personalized experiences that resonate with consumers.


Join Forrester’s Jessie Liu and Adobe’s Kevin Lindsay for a provocative session:

  • Explore these paradoxes and why personalization continues to elude many brands
  • Hear fresh perspectives on personalization and gain insights from Forrester’s latest research
  • Challenge old assumptions and re-think personalization’s purpose and potential


  • Jessica Liu, Sr. Analyst, Forrester
  • Kevin Lindsay, Director of Product Marketing, Adobe


Adobe Journey Optimizer, Adobe Experience Platform, Adobe Experience Cloud, Adobe Real-Time CDP, Adobe Target


The Paradox of Consumer Personalization


Please use this thread to ask questions related to this session.

Sukrity Wadhwa
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