Issue: Delayed Document Preview in EDS Adobe System using Adobe Sidekick

[RiteshPa2]

In the context of Adobe's document-based EDS, a client is able to make changes to a document, preview those changes, and then publish the document. For this particular project, the document being used is hosted on SharePoint. The workflow is supposed to function as follows:

1. Edit: Changes are made to the document (in this case, a Word document).
2. Preview: The changes are previewed using the Adobe Sidekick extension
3. Publish: Once satisfied with the preview, the document is published.

The Issue

While working through this process, we’ve noticed that after making changes to the document, the preview does not always reflect these changes immediately. Often, after clicking "Preview," the new content does not appear right away, requiring multiple attempts before the changes are visible. This delay is problematic, particularly for client demonstrations, where immediate feedback is crucial for showcasing the tool’s functionality and reliability.

Any solutions to this would be much appreciated, thank you

[AshwiniSathe1]

@RiteshPa2 Sometimes it takes time to reflect the updates on preview. Can you try refreshing the document once the changes made and then preview it, it should reflect those changes after the document refresh.

Hope this helps.

[kautuk_sahni]

@RiteshPa2 Did you find the suggestion helpful? Please let us know if you need more information. If a response worked, kindly mark it as correct for posterity; alternatively, if you found a solution yourself, we’d appreciate it if you could share it with the community. Thank you!

[Sid_Gour]

Hi @RiteshPa2 ,

It should be Edit-->Update-->Preview--> Publish

Updates would reflect immediately unless there is some network issue.

Thanks,

Sid