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Visitor Count 0 but conversions showing in Target (using A4T - no link generated)

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Level 3

Hi All, 

 

Please see screenshot below - we set an XT live - showing a different banner experience using Analytics for Target as the reporting source and our Goal was 'increase conversion' via 'clicked on an element' being the CTA on the banner.  For some reason the visitor/visits is showing as 0 but we can see conversion (clicks with the Hero banner CTA) and there is no analytics link being generated.  When we check in analytics using A4T nothing comes up for this experiment. 

 

Please help 

 

Mycal_Tamariki_1-1679015324530.png

 

 

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1 Accepted Solution

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Correct answer by
Community Advisor

Hi @Mycal_Tamariki Sometimes it takes 6-12 hours for A4T links to generate (A4T data collection) .

When did you push this experiment live ?

If its more than 24 hours then check if you can see sdid  param value(param present in AT call ) is matching with supplementalDataId param value(parameter present in analytics call ) and mid param value (param present in AT call ) is matching with  marketingCloudVisitorId param value (parameter present in analytics call )

 

Hope this helps!

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1 Reply

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Correct answer by
Community Advisor

Hi @Mycal_Tamariki Sometimes it takes 6-12 hours for A4T links to generate (A4T data collection) .

When did you push this experiment live ?

If its more than 24 hours then check if you can see sdid  param value(param present in AT call ) is matching with supplementalDataId param value(parameter present in analytics call ) and mid param value (param present in AT call ) is matching with  marketingCloudVisitorId param value (parameter present in analytics call )

 

Hope this helps!