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Unable to find page error on VEC

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Level 2

Hi,

 

I am Trying to load one of the page in Adobe Target VEC ;  content is not loading and showing message as in the screenshot; however header and footer is loading correctly  in VEC.  what could be the possible reason for this error ? ; rest of the microsite loads fine in AT VEC.

Screenshot 2023-02-03 at 14.41.39.png

 

1 Accepted Solution

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Correct answer by
Employee Advisor

Hi @gthakur8 

What I can see after debugging the page you are trying to load in VEC is -

when you load the page in VEC it'll automatically add query parameters to the URL such as "?mboxEdit=1&mboxDisable=1&adobe_authoring_enabled=1".

without which VEC wont be able to edit the page.

So, when you are loading your login page in VEC, it becomes something like this - https://account.miles-and-more.com/web/de/en/login.html?client_id=agGBZmuTGwFXWzVDg8ckGKGBytemE1nS&p...

 

If you load this page in normal window, it gives same error as you are seeing in VEC.

 

My suggestions to resolve this - 

1. Create an activity using form based composer.

2. Reach out to client care team and check for possible solutions

3. Check with your dev team why this URL (https://account.miles-and-more.com/web/de/en/login.html?client_id=agGBZmuTGwFXWzVDg8ckGKGBytemE1nS&p...) gives error, is there any way to avoid this?

 

Hope this helps @gthakur8 

 

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5 Replies

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Employee Advisor

Hi @gthakur8 

There are chances that there is some issue in page itself. Can you try loading the same page in browser with some query params (to avoid caching issue)? Let me know if that way page is loading in browser but not in VEC.

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Level 2

Thanks for the reply ; it loads correctly on browser ; problem is with VEC that too only part of the content is not loading which is a login form, the header and footer loads fine in VEC.

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Employee Advisor

Hi @gthakur8 

Will it be possible for you to share the page URL with me?

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Correct answer by
Employee Advisor

Hi @gthakur8 

What I can see after debugging the page you are trying to load in VEC is -

when you load the page in VEC it'll automatically add query parameters to the URL such as "?mboxEdit=1&mboxDisable=1&adobe_authoring_enabled=1".

without which VEC wont be able to edit the page.

So, when you are loading your login page in VEC, it becomes something like this - https://account.miles-and-more.com/web/de/en/login.html?client_id=agGBZmuTGwFXWzVDg8ckGKGBytemE1nS&p...

 

If you load this page in normal window, it gives same error as you are seeing in VEC.

 

My suggestions to resolve this - 

1. Create an activity using form based composer.

2. Reach out to client care team and check for possible solutions

3. Check with your dev team why this URL (https://account.miles-and-more.com/web/de/en/login.html?client_id=agGBZmuTGwFXWzVDg8ckGKGBytemE1nS&p...) gives error, is there any way to avoid this?

 

Hope this helps @gthakur8