Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

TrackEvent Call gets 200 response, but Conversion Metric in Adobe Target not updated

lonestarspock
Level 2
Level 2

I'm sending the trackEvent call and getting a 200 response from the omtrdc endpoint. However when I check in the Reports dashboard of my experience,  the conversion metric doesn't increment.

I double checked that my conversion mbox is spelled correctly in the trackEvent call, and I tried with both the "Viewed an mbox"  and "Clicked on an mbox"  conversion metrics.

1 Accepted Solution
ryanr7
Correct answer by
Level 2
Level 2

Hi @lonestarspock,

If firing a custom mbox via a trackEvent "viewed an mbox" is the correct conversion metric setting. Some follow up questions I have to help you get this sorted:

  1. Have you confirmed you are entering and seeing activity experiences?
  2. Is this activity using Analytics reporting (A4T) or Target reporting?
  3. Did you add any refinements to the conversion mbox settings?

View solution in original post

0 Replies
ryanr7
Correct answer by
Level 2
Level 2

Hi @lonestarspock,

If firing a custom mbox via a trackEvent "viewed an mbox" is the correct conversion metric setting. Some follow up questions I have to help you get this sorted:

  1. Have you confirmed you are entering and seeing activity experiences?
  2. Is this activity using Analytics reporting (A4T) or Target reporting?
  3. Did you add any refinements to the conversion mbox settings?

View solution in original post